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Getting Started | Our teachers | Our Lessons | Learning Chinese | Technical Help | Pricing  What will happen during the first class?It is always a little difficult to call strangers, even if they are qualified Chinese teachers. So, to help make the first lesson go as smoothly as possible, we’ve put together a standard list of questions that all our teachers will ask you the first time they talk to you to get to know a little more about you, your Chinese level, and your learning goals. English version | Deutsch (German) | Español (Spanish) | Français (French) 日本語 (Japanese) | 한글 (Korean) | Svenska (Swedish) | Ελληνικά (Greek) The questions are designed so that you can give as much or as little detail as you want depending on your Chinese level and how comfortable you feel. You can also feel free to ask the teacher some questions of your own. Are your lessons conducted over the phone or Skype?No. All the live lessons are conducted from the "My Teachers" page after you click the 'call' button of your teacher. No need to download and install any software. When do you start (and stop) charging a lesson?The charing period is calculated from two minutes after you connected with your teacher (we do not charge the time it takes to connect to your teacher) until the time you click the red 'Stop' button. Please note that if you close the page rather than clicking the 'Stop' button, it might take a few extra seconds for our system to notice the lesson is finished and stop counting. What happens when I run out of credit during the lesson?You will be notified during your class when your credit is running low. The reminder will appear when you have around 5 minutes lesson time left with your current teacher. The "Top up" step is very simple and will take less than 2 minutes to complete. We recommend that you ask the teacher to take a pause while you top up the credits, you will be able continue the lesson with the same teacher after the top up is completed.. What methods of payment can I use? You can pay with the following credits cards: Visa, MasterCard & American Express. We selected Paypal to handle the payments for your safety (we have no access to your credit cards details) and because of its wide international coverage. You don’t need to have a PayPal account if you use one of the accepted credit cards. We can also accept direct Paypal payments if you do have a Paypal account. You can check our step-by-step explanation on how you can buy credits (and easily decide how much you want to pay, each time). What is your Refund policy?For extra peace of mind, we can refund any balance in full (bonuses excluded) for pay-as-you-go payments made within 45 days for a small $5 administration fee. For our 50-Hour Packages, you can ask for a refund within 45 days. We will deduct the costs of the lessons you took using our pay-as-you-go model, deduct a $5 administration fee, and refund the difference. |
